customer stories

Miele – Mobile IT cases supporting customer service the world over.

Miele sets the standard for durability, performance and user-friendliness—not to mention energy efficiency, design and service—for premium household appliances as well as business and medical-field solutions. One integral component underpinning its sustainability-focused product philosophy is the maintenance provided by its award-winning after-sales service teams. To ensure high service quality, Miele’s technicians need the right tools and replacement parts—but also mobile IT cases. And for many years, these cases have been supplied by Bechtle to sites across the globe.

Project objectives.

The requirements of this project were many. First, the analogue video management technology used to switch signals to the appropriate users was to be entirely overhauled. The new system, which relied on digital technology, had to continue interfacing with additional, sometimes overarching systems. This process involved migrating over 200 analogue cameras via encoders, integrating 25 IP cameras and ensuring the system’s scalability to more than 600 cameras. In addition, it required the installation of a dedicated, high-performance video network that would be easy to manage, offer mass storage capacity and feature system monitoring, maintenance and remote maintenance capabilities. Plus Miele also needed an expert, efficient company to provide valuable system support.

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