customer stories

Managed Services Partnership with Data#3 Breathes New Energy into IT Outcomes


A Managed Services Case Study


Objective After struggling to find a managed service provider that offered the right fit, an energy industry organisation sought a partner to address infrastructure instability and create a foundation for digital transformation.

Approach Successful engagement with a managed service provider hinges on finding the right fit, both from a technical standpoint and in terms of organisational culture. When this customer found its needs were not met by their incumbent, a request for proposal (“RFP”) was issued. Respondents were assessed against detailed criteria to find the best match.

IT Outcomes

  • 24/7/365 incident response and resolution
  • Improved infrastructure reliability
  • A well-monitored environment, providing greater visibility


Business Outcomes

  • Consistent service and support levels
  • Improved user satisfaction
  • Improved confidence in IT to deliver supportive outcomes


“For many businesses, 24/7/365 availability of of key systems is of the utmost importance. Our Data#3 team works hard to ensure our customers have a high level of flexibility they can rely on and that the solution delivered meets their expectations.”

Paul Crouch, General Manager for NSW and ACT, Data#3 Limited


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