Managed Services Partnership with Data#3 Breathes New Energy into IT Outcomes

A Managed Services Case Study

Objective After struggling to find a managed service provider that offered the right fit, an energy industry organisation sought a partner to address infrastructure instability and create a foundation for digital transformation.

Approach Successful engagement with a managed service provider hinges on finding the right fit, both from a technical standpoint and in terms of organisational culture. When this customer found its needs were not met by their incumbent, a request for proposal (“RFP”) was issued. Respondents were assessed against detailed criteria to find the best match.

IT Outcomes

• 24/7/365 incident response and resolution
• Improved infrastructure reliability
• A well-monitored environment, providing greater visibility

Business Outcomes

• Consistent service and support levels
• Improved user satisfaction
• Improved confidence in IT to deliver supportive outcomes

“For many businesses, 24/7/365 availability of of key systems is of the utmost importance. Our Data#3 team works hard to ensure our customers have a high level of flexibility they can rely on and that the solution delivered meets their expectations.”

Paul Crouch, General Manager for NSW and ACT, Data#3 Limited

Read full article Customer Story: A Managed Services Case Study – Data#3 (data3.com)