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Is IT the alleged culprit for every organizational problem?


By Julio Lorenzo 

Networking BU Manager and New Businesses within Compucentro

An organization, especially when it is a large one, could have certain frictions that hinder its internal operation. It is a conflict that is more common than we think and at many times it´s tried to be cover so that no one notice. However, when frictions escalate to a certain extent, problems are felt even to the extent that customers realize that something is wrong within a company.

Unfortunately, many times the Information Technology (IT) area is singled out as the culprit for things not going well, but is this an absolute truth?


A part of a whole

Although it seems obvious, it must be understood that a company is made up of many internal, external, physical and human factor components. So, starting from that idea, we must consider that for everything to operate correctly, it is a two-way path.

In other words, the complexity that an organization entails is high, built by many elements, such as networks , firewall , antivirus , access points , computer equipment , and so on. It is a whole with many factors that influence the game.


External and internal factors

For example, one of the most common and visible frictions is Human Resources with IT. Usually, the cause of the problems between these two areas is forgotten by both parties, since neither of them is to blame for anything, and it concerns recruitment.

In other words, there is currently a great demand for IT positions in companies, vacancies that can have great strategic importance in a business.

Therefore, IT can pressure Human Resources to fill these positions. However, from the other side, beyond the publication of a vacant position, integration to the company of the ideal talent is sought.

In other words, both are under the pressure of the current context, therefore the friction has an external cause that did not originate within the company.

Now, another problem is, for example, when computer equipment fails or networks are unstable, these are situations that can even generate moments of crisis within organizations.

However, beyond requiring IT areas to be in charge of providing the solution, are we really aware of the difficulties that staff face when trying to solve these types of incidents? Do we know if they have what it takes, in knowledge and / or equipment to address these issues?

It must be remembered that organizations, in general, do not have a 100% focus on technological solutions, which can lead to technological problems in themselves.


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