COMPUCENTRO – QUALITY STANDARDS CERTIFICATE

Quality is recognized and thanks to the efforts of our collaborators we again obtained the certification allowing us to provide our services with high quality standards.

The objective of the ISO / IEC 20000-1 standard is the global and efficient management of Services, encompassing a set of key processes that range from the management of service levels, the generation of reports, budgets and accounting of services, to the management of suppliers, incidents and problems, change management and delivery management, among others, placing special emphasis on ensuring effective management of the technological resources that support these services (capacity management, availability, information security, asset and configuration management, …)

The implementation of service management processes allows the organization to obtain permanent control of its activities, an increase in efficiency and incorporate continuous improvement in all areas into the company culture, in addition to helping to improve the level of service provided, to ensure the delivery of consistent, profitable and quality services.

• The PROCESS APPROACH essential for service management,
• SERVICE MANAGEMENT POLICY and MANAGEMENT PLAN
• CUSTOMER ORIENTATION
• AVAILABILITY and CONTINUITY
• MANAGEMENT OF THE SECURITY OF THE INFORMATION
• MANAGEMENT OF THE ASSETS CONFIGURATION.
• EFFECTIVE MANAGEMENT of incidents and customer service requests