Alfred Ritter GmbH & Co. KG is famous for its signature square chocolate bars wrapped in brightly coloured packaging and sold under the brand name Ritter Sport. Roughly 2.5 million of these melt-in-your-mouth temptations are shipped out daily from the company’s factory in Waldenbuch, Germany, which employees some 1,000 people. Promising “Quality. Chocolate. Squared.” on its packaging, the chocolatey treat is one of Germany’s most beloved brands.
After transitioning from Office 2003 to Office 2013, Alfred Ritter wanted its employees to be trained on the substantially different application interface and new Windows 7 operating system. In addition to imparting knowledge, increasing user acceptance and boosting work efficiency, this training was also aimed at reducing the number of calls to the help desk by frustrated users. In other words, Alfred Ritter wanted to invest in more than just the software itself—placing equal priority on the further education of its employees through informational events and in-depth training on individual applications.
In addition to organising and planning the training, Bechtle also managed various aspects of employee participation. Differences between the old and new Office versions were demonstrated to Alfred Ritter employees in informational “roadshows” lasting between two and two-and-a-half hours. Additionally, in-person courses were offered on Word, Excel and PowerPoint basics, plus advanced courses for each of these programs. A SharePoint platform implemented by Bechtle was used to manage attendees throughout the project, posting the available courses and dates, scheduling and rescheduling, and sending invitations.